1. Full Payment Required for Bus Services
To confirm any bus reservation, full payment is required at the time of booking. We do not accept deposits for bus services.

2. No Refund Policy
All deposits and service payments are non-refundable. Please ensure all details are correct before confirming your booking. This policy applies to all packages, including photography, transportation, and boutique services.

3. Changes & Cancellations
While we do not offer refunds, we understand that plans may change. Please contact us as early as possible to discuss rescheduling options, which are subject to availability.

4. Address & Location
Our services are based in Cartagena, Colombia. (Meet at The clock tower or Torre reloj)

5. Contact Us
For questions or booking support, please message us directly through the website or our WhatsApp contact.